Microsoft takes stake in Aspect Software

Microsoft has bought a stake in call centre technology developer Aspect Software as part of its expansion into unified communications (UC). Aspect produces a platform, called Unified IP, that lets call centre operators contact resources in other branches of the company to answer customers’ enquiries. Under the deal, Aspect will optimise Unified IP to work with Microsoft’s enterprise communication software, Office Communications Server. The company says a new version of Unified IP, compatible with Microsoft’s platform, will be released by the end of the year. The companies are also collaborating to extend Unified IP’s functionality to include seamless passage between different interaction channels, including phone, instant messaging, email and conferencing.

Microsoft announced its intentions to move into UC in Oct, when it released Office Communications Server. The platform lets businesses place phone calls through Office software applications such as Word and Outlook.

Published by Reinout te Brake

Reinout is a games investor and strategic business consultant specializing in the games industry. Reinout established his credentials through his own successful investments, start-ups, consulting and (advisory) board positions that led through time to strong bonds with key stakeholders in this fast paced industry. He is known for his outstanding results in the gaming industry. He has worked with many game studios around the globe and is therefore well known in the international gaming industry. Check out his games podcast; https://www.game-consultant.com

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